Best Price Guarantee
Every purchase made on the DiscoverGranCanaria.net portal is protected by the Best Price Guarantee.
Discover peace of mind with DiscoverGranCanaria's commitment to transparent pricing. We consistently update our rates to ensure you enjoy the most competitive prices online or at your destination, and we guarantee it 100%! Unlike some competitors, we believe in upfront honesty, never leading with child prices and always incorporating local taxes into our displayed rates.
With DiscoverGranCanaria's Best Price Guarantee, you're doubly protected.
- Firstly, if you stumble upon a lower price for the same tour or activity from the same operator (in the same currency) within 48 hours of booking, share the details with us, and we'll promptly refund the price difference—no strings attached.
- Secondly, we guard against any unpleasant surprises at your destination. If you find the exact tour or activity at a lower price from our operator, simply notify us with the details, and we'll refund the price difference hassle-free.
DiscoverGranCanaria makes ensuring your satisfaction as easy as enjoying your journey.
How to process your refund:
Remember to safeguard evidence of the lower rate, whether it's by creating a duplicate, printing a hard copy, or taking a screenshot. This precaution will be useful if an DiscoverGranCanaria customer service representative seeks clarification. Here are additional details about our low-price guarantee and the process for claiming a refund:
DiscoverGranCanaria extends its Best-Price Guarantee to any customer who makes a qualifying purchase through the DiscoverGranCanaria.net website.
The Best-Price Guarantee encompasses retail and prepaid rates accessible to the general public. However, it excludes discounts from third-party organizations or offers associated with membership programs or corporate discounts or daily deals or group or rewards programs, and coupons.
Should you discover a lower retail or prepaid rate for the same tour or activity, available on the same date and priced in the same currency as your original DiscoverGranCanaria.net reservation, on any other website within 48 hours, DiscoverGranCanaria will reimburse the difference.
Upon reaching your destination, if you encounter a lower retail price from DiscoverGranCanaria's contracted operator for the identical tour or activity, offered on the same date and priced in Euros, DiscoverGranCanaria will refund the difference.
To initiate a refund request, send an email to: info@discovergrancanaria.net including your name, DiscoverGranCanaria Booking Number, and evidence (receipt, price list, flyer, web address or screenshot, etc.) of the lower price.
DiscoverGranCanaria retains the right to verify details of the lower price when feasible. All decisions regarding refunds will be made at the sole discretion of DiscoverGranCanaria.
Refunds for the price difference will be credited to the original booking's credit card. Note that DiscoverGranCanaria will only process one "Best Price Guarantee" refund per purchased tour or activity.